Patient and Community Engagement at Moorfields
At Moorfields, we place patients, carers, and the public at the heart of everything we do. By listening to your feedback and acting on it constructively, we aim to deliver a truly patient-focused experience. We believe that everyone has the right to be heard, and your experiences and suggestions help us improve.
Patients and carers are key partners in achieving our vision of excellence in eye care. Moorfields wants to work with patients as partners in discovering, developing, and delivering the best eye care. We would like to expand our pool of patients who want to help us make our services more effective and responsive to patient needs. We are committed to ensuring that everyone, regardless of background or experience, is welcome to participate.
If you would like to get involved, please register by visiting this link: Moorfields committee registration. We will then contact you to determine which activities and committees interest you most.
How We Support Patients
Listening: We collect feedback through patient surveys, comments from enquiries, complaints, and social media channels. This ensures that all patients can share their thoughts on the care they receive.
Involving: We work with patients through focus groups and panel committees to understand challenges better and identify solutions. These initiatives include:
- Visit and observe our services.
- Suggest improvements to enhance patient care.
- Share patient stories to raise awareness.
- Participate in key decision-making processes.
Responding: We actively communicate the feedback we receive and keep you informed about the steps we are taking to improve our services. Your input helps us enhance the quality of care and ensure our services meet your needs.
Patient and Community Engagement Committees
At Moorfields, we welcome patients, families, and carers to share their experiences and ideas to help us improve our services.
By participating in these groups, you will:
- Have a platform for your voice to be heard.
- Highlight what works well and suggest areas for improvement.
- Contribute to enhancing your healthcare experience and that of others.
We are committed to hearing from a diverse range of patients with varied experiences to ensure our services meet the needs of all our communities.